Computer Technicians and their Role in the IT Industry

IT support refers to services which companies offer to end-users, especially users of computer-based technologies. In essence, IT support offers assistance to users regarding specific difficulties with a particular product, rather than offering training, modification or other technical support services themselves. It may also be provided by software vendors or retailers. While IT support is usually an offsite service, many companies choose to provide onsite tech support at specified times or in specific locations. Both types of IT support are used for a wide range of circumstances, from setup and maintenance of computers and networking equipment to addressing security concerns.

As previously mentioned, there are many circumstances in which companies offer technical support. One of these is the setup and maintenance of computers and networking equipment. Often, these services are provided by technicians who work for the vendor or retailer. Some companies may even hire external specialists to perform these tasks. Other companies may have their own in-house IT staff. In this case, they may hire a qualified technician to perform services in their name.

Different Types of Computer Technicians

There are several types of technicians who can perform these tasks. One type of technician is a level 1 technical support technician. These technicians have a variety of job titles; however, the most common is a computer systems technician. A level 1 technician is required to know the basic components of computer systems, including components, circuit design, memory requirements, programming languages and diagnostic techniques.

Another type of technician is a level II professional. As the name implies, level II technicians are more technical than level I technicians. These professionals must typically have obtained a two-year degree. While some positions require only a one-year degree, other positions require at least two years to specialize in one specific technology or another. Two-year programs are available at technical colleges and vocational schools. However, certificate programs can be completed in as little as six months.

Technicians working in the customer service and support area are often called computer repair technicians. They are highly skilled and trained to provide support to individuals and companies that use computers for business purposes. They work directly with the users and help them resolve problems as they arise. Computer support specialists help business owners or technicians store data on computer systems, resolve hardware issues, install upgrades or provide other related services such as virus removal and software updates.

Customer Service in the Tech Industry

There are several jobs available within this industry. A good computer repair technician will have a variety of skills. Therefore, he or she may work as a general technician or he or she may have specialty areas such as VOIP troubleshooting, network configuration or WAN troubleshooting. He or she must have a high school diploma or GED equivalent, to be eligible for this position. In addition, there are certain licensing requirements for this position.

The second tier of jobs within IT support is the level 2 support specialist. This position requires more education than the first tier, but not as much as the third level. Those who are eligible for the third tier are required to have at least a bachelor’s degree, pass an associate’s degree, pass a test, and pass an examination approved by the Information Technology Industry Association (ITIA). These professionals are usually salaried and paid on an hourly basis. Their responsibilities include assisting general IT staff with day-to-day IT support needs and upgrading equipment when necessary.

In order to work at an IT support company, a person needs to be able to perform troubleshooting tasks. He or she needs to be competent in a variety of hardware, operating systems, networking and software processes. Qualified technicians are also expected to perform data breach notification, which involves responding to an unauthorized intrusion into a network. Other duties may include repairing hardware and software damaged by an intrusion, patching programs that may have been compromised, and restoring system functionality after an event has occurred.